For Collaborative Members
General Collaborative Questions
To discuss the Collaborative and its activities in general, call either MHEC or Micro Focus.
MHEC: Nathan Sorensen (612) 677-2767
Micro Focus: Brian Brian O'Donnell (651) 674-2093
Paid Product Support
Beginning October 2021, Collaborative Members will need to purchase technical support Service Requests (SRs) directly through Micro Focus. Prior to initiating an SR, Collaborative Member must have established a support subscription agreement with Micro Focus Premium Support. Setting up a support account takes two or more business days, and any purchased SRs are valid for up to twelve months. Brian O’Donnell, Sr. Account Manager, Midwest, is available to assist with setting up a support subscription agreement and provide quotes for SRs.
For Premium Support service contract administration questions call 1 (800) 453-1267 ext. 19010.
Incident Based Telephone Support - Premium Support Hotline is 1 (800) 255-2707. You will need your Micro Focus Support Pin#
Technical Service Support
To open a service request ticket contact Chris.Beck@microfocus.com (801)-861-9153.
For Premium 400 Service Incident Telephone Support call 1 (800) 255-2707.
For Premium Support service contract administration questions such as changing pin numbers, call 1 (800) 453-1267 ext. 19010.
Resource Materials
To order resource materials at the Collaborative discount, (The Professional Resources Suite, the Support Resource Library, the Software Evaluation Library, or the Product Toolkits), contact Micro Focus.
Customer Response Center
If you have any questions regarding Micro Focus's products or solutions prior to your purchase, you may contact the Customer Response Center by any of the methods listed below:
PHONE: 1-888-321-4CRC (4272) 6 a.m.-6 p.m. MST
TECH SUPPORT: 1 (800) 858-4000
E-MAIL: Entitlements@MicroFocus.com
LIVE WebChat: Client requirements Monday-Friday 6 a.m.-6 p.m. MST.
Free Product Support for Collaborative Members
Support Home - This is the main support page.
Downloads - This is the main downloads page.
Forums - Explore discussion, contact product experts, and submit questions and feedback to our community forums.